Keep customer addresses up-to-date
Millions of Canadians move every year, stay in touch with your customers with our National Change of Address (NCOA™) Mover Data service. Maintain the accuracy of your mailing lists with Canada’s most comprehensive, up-to-date source of mover information.
Why update customer address data
Extend customer lifetime
Don’t lose touch with customers when they move. Update your database with their new address.
Keep lists up to date
Current and accurate address information enables better customer profiling and insights
Improve returns on mail campaigns
Don’t waste money on undeliverable and returned mail. Get your message into your customers’ hands.
How NCOA Mover Data service works
Canada Post licenses NCOA Mover Data to approved Service Bureaus who in turn offer businesses software or professional services that enable customer data updates. Mover Data Services form a privacy compliant database that contains millions of mover records. View our list of approved Service Bureaus to find the data provider that’s right for you.
Licensed NCOA Service Bureaus
Company | Contact | Telephone | |
---|---|---|---|
Flagship Software LTD | Kristi Kanitz | sales@flagshipsoftware.com | 1-866-672-0007 |
Global-Z International, INC. | Marty Shaw | sales@globalz.com | 802-445-1011 |
Cleanlist.ca | Jeff Bisset | sales@cleanlist.ca | 1-800-454-0223 |
JSI Data Systems | David Etmanskie | davide@jsidata.ca | 613-727-9353 |
Melissa Data Canada Corporation | Rick Brusca | Rick.Brusca@melissa.com | 1-800-800-6245 |
Pitney Bowes of Canada LTD | Raymond Chin | Raymond.Chin@pb.com | 203-922-6961 |
Micro World | Michel Findlay | michel@micro-world.ca | 604-741-1718 |
There are two types of data updates that can be applied:
- New address information of existing customers
- One-time update of an entire mailing list with new address information
How to access NCOA
- Sign in to your Canada Post business Profile or register for a Profile to access mover data.
- Review and agree to the NCOA Mover Data Terms of Use on behalf of your business. All parties must agree to the NCOA Terms of Use in order to clean up your customer data.
View End User Terms of Use
View Service Provider Terms of Use - Once the terms are accepted you will receive a Terms of Use ID that can be shared with the NCOA service provider handling your request. The NCOA provider will validate the provided ID and process your data.
Contact us for NCOA support
Send any questions about the NCOA Mover Data Service to your NCOA provider or to our customer support team.
Send us an email:
Reset your NCOA password
Call our technical support team to reset your password or if you’re having any other trouble with your sign in credentials.
Call our technical support team to reset your password or if you’re having any other trouble with your sign in credentials.
1-877-376-1212